by David Cottrell | 29 May 2014 | Negotiation, News
How much of your day is spent negotiating? Much more than you imagine! “You pick up the kids and I’ll go to the Supermarket” “Empty the dishwasher and I’ll put out the rubbish” ” Boss, about that pay rise” Follow these...
by David Cottrell | 23 Apr 2014 | News, Questioning Skills, Sales Skills
How will you know what your customer is looking for if you don’t ask them questions? Questioning Skills are critical for top-performing salespeople. There are 3 types of question: 1. The Open Question: “How do you feel about…?” “What is...
by David Cottrell | 16 Apr 2014 | News
OK, you’ve been invited to see a new client and you’re heading to their offices. There are just 3 questions you need answered in order for you to know what is needed and valued. You’ll have to ‘dress them up’ a little to avoid appearing...
by David Cottrell | 7 Apr 2014 | Customer Satisfaction, News, Sales Skills
Ever been in a meeting with someone who has droned on about all of their achievements? “I did this and I ran that while I was taking a holiday and solved the problems with nuclear fusion and I was still back for breakfast”. Probably a very able person but...
by David Cottrell | 31 Mar 2014 | Customer Satisfaction, News
We all make mistakes. It’s part of being human. Customers won’t be happy that something has gone wrong with their valued order but the main thing they will remember is how well you rectify the situation. Back in February 2013 I ordered a significant...
